oq99 Privacy Policy

What Information We Collect

To facilitate your participation on the oq99 platform, we may collect the following types of personal information:

1.1 Identity Information

• Full name and date of birth (for age verification — only for those aged 21 or above)
• National ID card or passport details (for identity verification)
• Email address and mobile number
• Residential address

1.2 Financial & Transaction Information

• Mobile number or associated account details for bKash, Nagad, Rocket, Upay
• Bank account details (e.g. for Dutch-Bangla Bank, BRAC Bank, or Sonali Bank transfers)
• Deposit, withdrawal, and betting history

1.3 Technical & Behavioral Information

• Device type, operating system, and browser version
• IP address and login location
• Browsing patterns on the site and gaming behavior
• Information collected through cookies and similar tracking technologies

Purpose of Data Collection

oq99 uses your personal information for the following legitimate purposes:

2.1 Account Management

Creating, verifying, and maintaining your account. Managing the identity verification process to prevent fraud and unauthorized access.

2.2 Service Delivery

Processing your deposit and withdrawal requests, issuing bonuses, and keeping your gaming experience uninterrupted.

2.3 Customer Support

To resolve your questions or complaints, our 24/7 live chat team and email support team may use information related to your account.

2.4 Security & Protection

Analyzing necessary information to prevent money laundering, detect fraudulent activity, and ensure responsible gaming.

2.5 Platform Improvement

Analyzing user behavior to improve our site's functionality, game categories, and overall user experience.

Data Protection Methods

oq99 uses industry-standard technology to protect your personal and financial information. Our technical security measures include:

• SSL Encryption: All data transmission between your browser and our servers is protected by industry-standard SSL encryption.
• Data Encryption: Sensitive information stored in the database (such as passwords and payment details) is kept in encrypted form.
• Access Control: Only authorized personnel can access your information, and every access is logged.
• Regular Security Audits: Our systems undergo regular security testing and assessments.
• Firewall Protection: Advanced firewall systems block unauthorized access attempts.

However, no method on the internet is 100% secure. We therefore ask you to always keep your oq99 account password confidential and never share it with any third party.

Information Sharing with Third Parties

oq99 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited and necessary information may be shared with trusted third parties providing services such as payment processing, identity verification, or technical support. These partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be legally required to provide information to authorities in compliance with applicable laws in Bangladesh or valid court orders.

4.3 Fraud Prevention

Information necessary for investigations related to fraudulent activity or money laundering may be shared with the relevant authorities.

Cookie Policy

The oq99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the site — such as maintaining login sessions and ensuring security. Blocking them may cause the site to not work properly.

5.2 Functional Cookies

These are used to remember your preferences and settings, such as language preferences or display settings.

5.3 Analytics Cookies

These cookies are used to understand which pages on the site are viewed most and how users interact with the site. This information is analyzed in aggregate and is not used to identify any individual.

You can manage cookies through your browser settings. However, disabling cookies may limit some features of the site.

Data Retention Period

oq99 retains your personal information in accordance with the following policy:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Transaction Records: Financial transaction information is retained for a specified period as required by law.
• After Account Closure: Even after an account is closed, some information may be retained for a specified period for fraud prevention, legal obligations, and dispute resolution.
• Data Deletion: After the required retention period has ended, data is securely deleted or anonymized.

Your Rights

As a registered user of oq99, you have the following rights:

7.1 Right to Access

You may request to know what information we have collected about you and for what purpose it is being used.

7.2 Right to Rectification

If there is incorrect or incomplete information in your profile, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances (such as after closing your account and when no legal obligation exists), you have the right to request that your information be deleted.

7.4 Right to Restrict Processing

In some circumstances, you may request that the processing of your information be temporarily suspended.

7.5 Right to Data Portability

You may request to receive the information we hold about you in a structured, machine-readable format.

Protection of Minors

oq99 is for those aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21. If for any reason a minor's information enters our system, we will delete that information as soon as we become aware of it and close the associated account.

We take age verification seriously and it is an integral part of our responsible gaming policy. For more details, please visit our Responsible Gaming page.

Policy Changes

oq99 reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Publish a notice on the website.
• Send a summary of the changes to your registered email address.
• Display the date of the latest update at the top of the page.

If you continue using our site after changes have been made, you are considered to have consented to the terms of the new policy. It is therefore in your interest to revisit this page from time to time.

Applicable Law

This privacy policy is governed and interpreted in accordance with the laws and regulations in force in Bangladesh. Any dispute or claim relating to this policy will be resolved in a competent court in Bangladesh.

oq99 voluntarily follows international best practices in data protection because we believe our users deserve the best possible protection.